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The Golden Herbal Company Inc. | sales@thegoldenherbalcompany.com
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FAQ

How to order products from The Golden Herbal Company?

There are 2 sections in the website: Retail and Bulk.
Please go to www.thegoldenherbalcompany.com


RETAIL

  • At the moment products from The Golden Herbal Company are available in USA and Canada for retail and shipped to your destination via United States Postal Service Priority Mail.
  • Each box contains 50 gms powder vacuum sealed.
  • Each box has 60 Capsules blister packed.

The Process

  1. Please go to Our Products on Home Page in the Retail Section or scroll down on the home page to see all the products displayed

  2. Click on View Details.

  3. Enter quantity of one product or several products.

  4. Click on Add to Cart.

  5. Please go to the top of the page on right hand corner with the cart symbol. Click on Checkout.

  6. You will be in the Checkout window with details of your purchase.

  7. Click on Checkout and you will have to provide your email and password.

  8. Once you do that you will have to provide your details of your shipping address and click on Continue. Please then provide Shipping Instructions.

  9. It will then show you the Order Summary. Pay by your credit card. And you are all set. You will receive an email from us confirming your payment.

  10. You can login to the dashboard with your email and password and check your payment and order.


BULK (For worldwide fulfillment)

  • Minimum one carton per order of same product.
  • One carton has 12 boxes.
  • Each box contains 50 gms powder vacuum sealed.
  • Each box has 60 Capsules blister packed.
  • Mix and Match allowed per carton.

The Process

  1. Please go to Our Products on Home Page in the Bulk Section or scroll down the Home Page to see all the products displayed

  2. Click on View Details.

  3. Enter quantity of one carton of one product or several cartons of products.

  4. Click on Order.

  5. It will say successfully added to order basket.

  6. Please go to the top hand corner of the page to see a cart symbol.

  7. Click on Checkout.

  8. Then fill up your shipping details and Click on Order Tab.

  9. Order number will be placed and you will have to check your email for details.

  10. We will calculate shipping costs depending on your preferences with shipping which we will request you to let us know via email. For example Thai Post Airmail takes approx 15 days to US/Canada. EMS takes approx 4 days from Thailand. Private couriers like Fedex/DHL etc take 4 days depending on the country.

  11. Once you place the order we will send you a profroma invoice with 50% payment advance which you pay with your credit card. You may contact us directly also and wire the funds to our bank account.

  12. Once we receive the 50% advance we will send you the final invoice of the remaining 50 % which you pay before we ship your consignment.

  13. Once we receive your payment we will ship your order and send the tracking number.

  14. You are responsible for custom and other clearances at your end.

  15. Does your company also have arrangements with courier companies?
    Yes we do and we will assist you with your shipment.

  16. Why cannot we order smaller quantities?
    We ideally deal with distributors to sell our branded products. We are not set up for small quantities except for US/Canada. We will be adding more countries as we go along.

  17. If we become your distributor would we get distributor pricing?
    Yes you would be getting our distributor prices.

  18. How does one become a distributor?
    Becoming a distributor for The Golden Herbal Company will entail adhering to our distributor policies and signing an agreement. Please go to the Home Page and Click on Distributor.

  19. What is the minimum quantity order to qualify as a distributor?
    We will be discussing it when you reach out to us at The Golden Herbal Company Inc.

  20. All prices are in US $

    Many thanks for ordering World Class Organic and Pure Health Herbs Handpicked from the Highlands of Thailand. We appreciate your business.